Frequently Asked Questions
Please find the answers to the more frequently asked questions below. Still having a problem? Then email us at email@example.com
Where can I get my hands on the game?
KSI Unleashed is out NOW on the App Store and Google Play. Click the links above or visit the stores themselves and search 'KSI'.
Where can I get more info about the game?
You can follow us! Twitter - @KSIUnleashed Facebook - Facebook.com/KSIUnleashed or our developer blog - blog.ksiunleashed.com
I'd like to get in contact directly...
You can email our support inbox on firstname.lastname@example.org! Although we try to respond to every message, we are a very small team, so there may be a small delay getting back to you.
I have found a bug in the game, what should I do?
Please email us at email@example.com detailing the bug as much as possible. What were you doing when it happened? Can you reproduce it?
Why am I having problems connecting with Facebook?
Unfortunately, there is no easy diagnosis for Facebook connection errors. Please try the troubleshooting tips below and get in touch with us if you're still having problems.
- It is possible that your request to connect to Facebook is timing out or your Wifi/3G is dropping in which case it is worth giving it another try. Please do check your login details carefully. If you're still having issues try the steps below.
- Open the Facebook App (if using) on your device and go to Settings > Account Settings > Apps >Logged in with Facebook > Click on the KSI app > Remove App using the button at the bottom. Reopen KSI Unleashed and retry Connect with Facebook. You may need hard close the KSI Unleashed App.
- If not using the Facebook app, head to Facebook on a PC or Mac. Head to settings in the top right hand corner and then click apps in the left hand column. In app settings click the cross next to KSI Unleashed (if it is showing there) then reopen the KSI app and try to connect again.
Why is my progress missing?
The only way to save your progress permanently is to log into Facebook in the app
Is there a PC version of this game?
Not at present, it was designed specifically for mobile. However, we love the idea of bringing the game to the 'big screen' - let us know if you think its a good idea!
What can I do with in-game currency?
You can buy fantastic weapons with Illuminati Tokens and Gems.
What can I do if the app keeps crashing on my Android device?
If you haven’t already done so, please could you clear the app cache and data which often fixes common Android problems. To start, pop open your phone’s Settings app. Scroll down and tap Apps under the Device heading. From there, find the KSI Unleashed app —you may need to swipe left or right to either the Downloaded, Running, or All sections—and tap on it. You’ll be taken to an “app info” screen that provides some technical details including the app’s version number. Scroll down to the Cache section, then tap Clear cache and Clear Data. Please note these steps may vary device to device. Please do try this and get in touch at firstname.lastname@example.org if you’re still having problems.
I would like to disable notifications for the game.
On iOS :
- Launch the Settings app on your iPhone or iPad.
- Tap on Notification Center.
- Scroll down and find the app you'd like to disable Lock screen alerts for and tap on it.
- Again, scroll down to the bottom and now turn the option for Show on Lock Screen to Off.
- Go to your device 'Settings'
- In the “Device” section of the “Settings” screen, tap “Apps.”
- On the “Apps” screen, scroll through the list of apps and touch the app for which you want to stop receiving notifications.
- The “App info” screen displays for the selected app. Touch the “Show notifications” check box so there’s no check mark in the box.
- A dialog box displays making sure you really want to turn off notifications. Touch “OK” to disable notifications for this app.