FAQ

Frequently Asked Questions

Please find the answers to the more frequently asked questions below.  Still having a problem? Then email us at support@pointlessapp.co.uk

General

Which devices can I play ‘Pointless Quiz’ on?
You can download the app on iOS, Android and Amazon NOW. Keep checking the Pointless Facebook page or follow @PointlessApp on Twitter to keep up to date with updates.
How much does the app cost?
The app costs £1.49 in the iOS, Android and Amazon stores. The game features some additional and completely optional in-app purchases.
Will you be launching the game on Windows Phone?
Sorry, we currently do not have any plans to create an app for Windows Marketplace.
How can I delete active VS Friends games from my games screen?
You can resign from Vs Friends games from the ‘Your turn/Their turn’ section by swiping left on the game. A little button called ‘resign’ will appear. Unfortunately you can’t currently delete players from the previous opponents section.
I am finding it difficult to connect to Facebook
Unfortunately, there is no easy diagnosis for Facebook connection errors. Please try the troubleshooting tips below and get in touch with us if you're still having problems.
  1. It is possible that your request to connect to Facebook is timing out or your Wifi/3G is dropping in which case it is worth giving it another try. Please do check your details carefully. If you're still having issues please try the steps below.
  2. Log out of the Pointless app through the settings menu (if you haven’t already done so)
  3. Open the Facebook App (if using) on your device and go to Settings > Account Settings > Apps >Logged in with Facebook > Click on the Pointless app > Remove App using the button at the bottom. Reopen Pointless and retry Connect with Facebook. You may need hard close the Pointless App.
  4. If not using the Facebook app, head to Facebook on a PC or Mac. Head to settings in the top right hand corner and then click apps in the left hand column. In app settings click the cross next to Pointless (if it is showing there) then reopen the Pointless app and try to connect again.
How can I change my Profile display picture?
In the latest version of Pointless Quiz (Version 2), you can change your profile picture by going to 'My Profile' in your Pointless App settings menu and clicking your avatar. You'll then be given the option to choose an avatar.
I'm confused by a question, where's Richard Osman to clarify what you mean?
We sometimes clarify what answers we are looking for, just like Richard Osman on the show! You can check the extra information for a question by clicking the ‘i’ in the top right hand corner of the game screen whenever it appears.
I think I have spotted a mistake in a question, what should I do?
Remember to first check the extra information for a question whenever it appears, by clicking the ‘i’ in the top right hand corner of the game screen. If you still think we've made a mistake, you can Email us at support@pointlessapp.co.uk or tweet @PointlessApp with a screenshot of the question and answer. We’ve already updated a number of questions so many thanks for your feedback!
What are Pointers?
Pointers are aids to help you get a better score. They are optional purchases available through the in game Shop – though we give you some of these for free when you sign up. The Reveal Pointer reveals the lowest scoring answer on the game board. The Hint Pointer shows every other letter in the lowest scoring answer.
Will I be able to play the game on my computer?
No, the game is only available on iOS & Android and Amazon devices.
Is the app available outside the UK?
Yes. The app is available in all countries. Currently the app is only available in English.
I want to give feedback or suggestions about the app, how do I do this?
Email us at support@pointlessapp.co.uk or use the in-game Message Center. If you’re having a problem not mentioned here please do let us know!
Where can I keep up to date with news about the app?
Please follow our fans page on Facebook or follow @pointlessapp on Twitter
I'm having problems with the app crashing on my Android Device.

If you haven’t already done so, please clear the app cache and data by following the steps below (exact steps may differ between devices).

To start, pop open your phone’s Settings app. Scroll down and tap Apps under the Device heading. From there, find the Pointless app —you may need to swipe left or right to either the Downloaded, Running, or All sections—and tap on it. You’ll be taken to an “app info” screen that provides some technical details including the app’s version number. Scroll down to the Cache section, then tap Clear cache and Clear Data.

Please do try this and get in touch on support@pointlessapp.co.uk if you’re still having problems.

I would like a refund for the game or an in app purchase.
We hope you enjoy the game. If you're having problems, please do get in touch using the in app message centre. IF we're unable to help and you'd still like a refund, please follow the steps below. On iOS, Unfortunately, for we are unable to offer a refund via support, so we can suggest the steps below.
  1. You can request a refund using any web browser.
  2. Go to Apple's problem reports page: http://reportaproblem.apple.com/
  3. Login with your Apple ID user name (typically your email address) and password.
  4. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  5. Find the purchase you want refunded.
  6. Select Report a Problem to the right of the purchase.
  7. Select the reason you want the refund.
  8. Fill in the description, as appropriate.
  9. Select Submit.
On Google Play, please get in touch with us on support@pointlessapp.co.uk with a copy of your receipt / Order Number (typically in the format GPA.1234-1234-1234-12345. We'll then be able to process your refund. On Amazon, unfortunately we're unable to process refunds directly, but you can follow the steps below.
  1. Go to Amazon.com
  2. Login to your Amazon account
  3. Go to the “My Account” page
  4. Go through the support links to the “Contact Us” page)
My in-app purchase seems to have locked itself after originally unlocking.
If you’re playing on Android, there was a previous known issue with the questions packs locking, which has since been fixed on the latest release of the game. First we can suggest upgrading to the latest version of the game. If you then log into the game as normal and go to the question pack select screen, you’ll see the packs say ‘buy’ again – When you click to buy these, the packs should automatically 'unlock' for you. If you’re prompted to pay again, we will need to refund you and you’ll unfortunately need to repurchase in order to play the new packs. If this happens, please send us your Order Number from your receipt and we’ll be more than happy to process that immediately. The number is typically in the format GPA.1234-1234-1234-12345 (we’re unable to search through by PayPal ID) . If you're on an IOS device, click the Restore Purchases button on at the bottom of the Question Pack selection screen to unlock previously purchased packs. If you’re playing on Amazon, unfortunately we are unable to process refunds directly ourselves and you will need to contact Amazon customer services directly.
When I try to download the game from the Google Play store, I see a 505 Error.
Unfortunately this is an issue we’ve seen crop up very occasionally for users on Lollipop devices. Google appear to have fixed this in the latest version (Lollipop 5.0.1) so we suggest updating to this if possible. If this doesn't fix the issue, you can try the following steps.
  1. Go to ”Settings” -> “Applications” -> “Manage Applications” and select “All”
  2. Go to “Google Services Framework” and select “Clear Data & Clear Cache” to remove all the data regarding Google Service Framework.
  3. Go to “Google Play Store” and Select “Clear Data & Clear Cache” to remove all the data regarding Google Play Store.
If you still see the error message, you could try the below.
  1. Go to “Settings” -> “Accounts” -> “Google” -> Select “Your Account”
  2. Go to “Menu” and Select “Remove Account”, and then “Add Your Account”.
  3. Now “Restart” your mobile device and try to perform update or download.
I can't update or install the app on my iOS 6 device.
Sorry, we are now only supporting iOS version 7.1.1 and above. This is to follow Apple, who are no longer supporting the older iOS versions themselves. The best advice we can offer to get the app to work again is to update to the latest operating system.
The App is taking up to much space on my device.
We are investigating a very rare bug, which unusually causes the app size to increase on some devices. We can suggest uninstalling and reinstalling the game, which fixes this issue.
Can we play local multiplayer on the same device?
Though you can play friends online through email or Facebook, unfortunately there is no 'pass and play' multiplayer functionality in the game. This may be something we develop in the future, however.
I've started several games, but no one is playing me back. What should I do?
We made big improvements to the way random games are matched up in Version 2 of the game. We can suggest updating to the latest version of the game to be matched with more active players.
I would like to disable notifications for the game.
To disable the game notifications please follow the steps below, depending on your device. iOS : How to disable Lock screen alerts Notification Center
  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Notification Center.
  3. Scroll down and find the app you'd like to disable Lock screen alerts for and tap on it.
  4. Again, scroll down to the bottom and now turn the option for Show on Lock Screen to Off.
Android: How to disable Notifications Google Device:
  1. Settings
  2. In the “Device” section of the “Settings” screen, tap “Apps.”
  3. On the “Apps” screen, scroll through the list of apps and touch the app for which you want to stop receiving notifications.
  4. The “App info” screen displays for the selected app. Touch the “Show notifications” check box so there’s no check mark in the box.
  5. A dialog box displays making sure you really want to turn off notifications. Touch “OK” to disable notifications for this app.
Samsung Device:
  1. Settings
  2. In the “Device” section of the “Settings” screen, touch “Applications.”
  3. On the “Applications” screen, touch “Application manager.”
  4. The “Application manager” screen displays with lists of “Downloaded” apps, apps on the “SD card,” “Running” apps, and “All” apps. Select an app for which you want to stop showing notifications from one of these lists by touching the app.
  5. The “App info” screen displays for the selected app. Touch the “Show notifications” check box so there’s no check mark in the box.
  6. A dialog box displays making sure you really want to turn off notifications. Touch “OK” to disable notifications for this app.
Amazon: To modify settings for notifications:
  1. Press and hold the notification to quickly manage settings for that application.
  2. Swipe down from the top of the screen, and then tap Settings. Tap Notifications & Quiet Time, and then select an app from the list to allow the app to appear in the notification tray or play a sound when a notification arrives for that app.
Tip: Quiet Time mutes all notification sounds and hides notifications. To turn on Quiet Time, tapQuiet Time from Quick Actions. You can schedule Quiet Time to automatically turn on during a certain time period (for example, at night), or whenever you are doing certain activities on the device, like reading a book or listening to music.