Frequently Asked Questions
Please find the answers to the more frequently asked questions below. Still having a problem? Then email us at firstname.lastname@example.org
Crashes and Error Messages
What can I do if the app crashes on my Android device?
If you haven’t already done so, please could you clear the app cache and data which often fixes common Android problems including crashes. To start, pop open your phone’s Settings app. Scroll down and tap Apps under the Device heading. From there, find the Pop! app —you may need to swipe left or right to either the Downloaded, Running, or All sections—and tap on it. You’ll be taken to an “app info” screen that provides some technical details including the app’s version number. Scroll down to the Cache section, then tap Clear cache and Clear Data. Please note these steps may vary device to device. Please do try this and get in touch at email@example.com if you’re still having problems.
My coins didn’t save properly, what should I do?
If your coins didn't save properly, please get in touch with us by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at firstname.lastname@example.org
What are the minimum specs to play Pop!?
Your device must meet the minimum specs to play Pop!. Your device must have iOS 7 / Android 4.4.4 or above installed to play Pop!.
I'd like to get in contact directly...
You can contact our support inbox on email@example.com! Although we try to respond to every message, we are a very small team, so there may be a small delay getting back to you.
I have found a bug in the game, what should I do?
Get in touch about the bug by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at firstname.lastname@example.org detailing the bug as much as possible. What were you doing when it happened? Can you reproduce it?
I want to give feedback or suggestions about the app, how do I do this?
We appreciate your feedback! Get in touch by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at email@example.com. You can also send your suggestions to our social media channels on Twitter & Instagram @goodcatchgames or on Facebook: Facebook.com/goodcatchgames