FAQ
Frequently Asked Questions
Please find the answers to the more frequently asked questions below. Still having a problem? Then email us at support@goodcatchgames.com
Crashes and Error Messages
I have found a bug in the game, what should I do?
Get in touch about the bug by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at support@goodcatchgames.com detailing the bug as much as possible. What were you doing when it happened? Can you reproduce it?
My coins didn’t save properly, what should I do?
If your coins didn't save properly, please get in touch with us by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at support@goodcatchgames.com
What can I do if the app crashes on my Android device?
If you haven’t already done so, please could you clear the app cache and data which often fixes common Android problems including crashes. To start, pop open your phone’s Settings app. Scroll down and tap Apps under the Device heading. From there, find the Traverse app —you may need to swipe left or right to either the Downloaded, Running, or All sections—and tap on it. You’ll be taken to an “app info” screen that provides some technical details including the app’s version number. Scroll down to the Cache section, then tap Clear cache and Clear Data. Please note these steps may vary device to device. Please do try this and get in touch at support@goodcatchgames.com if you’re still having problems.
General
I want to give feedback or suggestions about the app, how do I do this?
We appreciate your feedback! Get in touch by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at support@goodcatchgames.com. You can also send your suggestions to our social media channels on Twitter & Instagram @goodcatchgames or on Facebook: Facebook.com/goodcatchgames
I'd like to get in contact directly...
You can contact our support inbox on support@goodcatchgames.com! Although we try to respond to every message, we are a very small team, so there may be a small delay getting back to you.
What are the minimum specs to play Traverse?
Your device must meet the minimum specs to play Traverse. Your device must have iOS 7 / Android 4.4.4 or above installed to play Traverse.
My coins didn’t save properly, what should I do?
If your coins didn't save properly, please get in touch with us by navigating to the Email Us button in the Settings Menu in the app (button in the top left of the screen), or email us at support@goodcatchgames.com